Senior Account Executive / Account Manager

pobl. • Full-time • London, Greater London, England, United Kingdom • 2d ago

pobl. is a talent consultancy specialising in medical communications, healthcare advertising and market access.

We're hiring for a Senior Account Executive / Account Manager to join a creative marketing and omnichannel medical communications agency that brings together healthcare communications, consumer digital marketing and marketing technology.

The agency partners with global pharmaceutical and biotech companies on omnichannel programmes spanning HCP websites, digital content, social media, event amplification and performance analytics, and is looking for an experienced account handler to support the delivery of this work.

This hybrid role, based in central London (~1 to 2 days in the office each week), is ideal for a MedComms client services professional who enjoys working across a variety of projects, partnering with clients, and progressing towards account leadership.

What You'll Be Doing

Client management: Act as a day-to-day point of contact for clients, building strong relationships and a thorough understanding of their brands, objectives and therapy areas. Lead and contribute to internal and client status meetings, preparing agendas, contact reports and action lists.
Project management: Manage the delivery of multiple concurrent projects from briefing through to completion, developing and maintaining timelines and ensuring all project information is accurate and up to date. Identify risks early and keep Account Directors informed of progress and potential issues.
Cross-functional coordination: Brief and coordinate the agency's scientific, editorial, creative, digital and development teams, as well as external suppliers, to ensure timely, high-quality delivery of omnichannel deliverables. Manage materials through client review and approval processes in line with the ABPI Code.
Financial management: Track account invoices, purchase orders and budgets, contribute to estimates and forecasts, and identify when work is moving out of scope, recommending solutions to the account lead.
Team development: Support the development of junior members of the client services team, sharing knowledge of agency processes and best practice.

What We're Looking For

Agency experience: Experience at Senior Account Executive or Account Manager level within a medical communications, healthcare advertising or healthcare digital agency.
Project and financial management: Proven ability to manage multiple concurrent projects and deadlines, with experience of budget tracking, purchase orders and invoicing.
Communication: Excellent written and verbal communication, confidence engaging with clients and colleagues at all levels, and meticulous attention to detail.